An excerpt from the book Not Everyone Gets A Trophy: How to Manage Generation Y by Bruce Tulgan.
An experienced nurse-manager in a busy hospital told me she stopped a new young nurse from administrating the wrong medicine by intravenous drip to a patient. The manager pulled the young nurse aside and explained that this is how patients die unneccesarily. I told her, "You need to check the wrist bracelet, then the patient's chart, then the charge list, then the IV bag. Then you need to check them all again.". Before she was finished, the young nurse interrupted her. "Actually, you are doing this conversation all wrong." she told her boss. "You are supposed to give me some positive feedback before you criticize my work". What did the manager respond? "Okay. Nice shoes. Now about that IV bag..."
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